Thank you for visiting www.kahyangansilver.com. To avoid any miss understanding that may occur , please take times to thoroughly read our terms and conditions below. If there is any unclear point, please do not hesitate to contact us for clarification.

Prices & Order
• All prices and transactions are in US dollars (US$) net
• Prices are subject to be changed without prior notice.
• Prices are adjusted occasionally related to the overall actual costs.
• Minimum value per order: $1,000
• Customer can change the color of stone (will charge for additional cost), diameter and size.
• For promotional purposes. The minimum quantity for First trial order is negotiable to all new clients who want to try and evaluate our quality. Please contact us for your proposal.

Payment
• By T/T or SWIFT transfer in two installments.
• Full payment for order below $5,000, and 50% Deposit for order more than $5,000.
• The Balance to be paid in advance at the notification of order completion immediately prior delivery.
• Production will promptly start as soon as the deposit is received.

Production Time
• Our production time takes approximately 2-4 weeks once the deposit reached our bank account.
• To prevent any error and to shorten the Bank transaction time, please fax or email us the bank transfer documents as soon as possible, so, we can trace your deposit from our side.
• We will notify you by email or fax of any shorter or longer production time.

Shipping and Insurance
• Shipment is according to client's instructions: by air-cargo, by courier, or by air parcel post. Usually customer will provide us with their account in UPS/FedEx/DHL, or we can use our account and customer will charge for that
• Delivery is based on the time at which the order and the deposit are received. Normally, 2-4 weeks from the date of deposit.
• We will notify the client via email or fax, time of completion and delivery
• Since prices are F.O.B. ex-factory, all charges for delivery and insurance are responsibility of the client.

Cancellation
Deposited payments are not refundable.

Return Policy
If you are not satisfied with our products and wish to make a return or exchange, please contact sales@kahyangansilver.com to cancel your order within 2 days of the time you received your order. Your payment will also be refunded to you in full, as soon as our product is returned via a traceable courier (USPS express mail, or registered mail). Delivery costs and returned goods will be the responsibility of the customer.

Sorry, we cannot provide a refund for products damaged by wrongful usage, improper handling.